Ludia Forums

Crash which buy VIP pack

Hello,
I have problems with my account, I played tournament and when i win my prizes, suddenly the VIP menu opened and i got 3 VIP packs (super club 4000 points, pterodactyl 20000 points and natural reserve 2000). This is the second times i lost 26 000 points.
I’m a VIP player, i like this game but it disgust me to play so hard and loose VIP points.

Can you help me

Welcome to the forums, Kuniuky! That doesn’t seem like it was supposed to happen and I’m sorry to hear about it. Our support team would be glad to take a closer look at this and assist you. Please reach out to them at support+forums@ludia.com and if you can include your support key in your email that can help them find you faster in our system. Thank you.