Ludia Forums

Crash

#1

i already have an account, I have 2 devices: an iPad and an IPhone.
The logged account on IPhone works weel, but when I try to open app on IPad (which probably has an old account, it doesn’t give me the opportunity to chose from “play as guest” and “connect with Facebook”, even if I delete and reinstall that! Then after app loads, the story starts from a little time from the firs beginning, but it always crash at the same time, when I click for opening the shop!
P.s. I can’t access to settings and anything else because game allows you to click just a little things becouse of the starting tutorial.
Thanks for reading.

#2

Hey Filippo_Tosi, I’m sorry to hear that the game is crashing on your iPad. Could you please make sure that your iPad meets the minimum requirements listed on our FAQ here: https://ludia.helpshift.com/a/jurassic-world-alive/?s=device-compatibility&f=ios-what-devices-are-compatible&p=all

There are also some troubleshooting steps here that might help as well: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&p=all

If you’re still having issues after trying those steps, our team could try and provide some additional troubleshooting if you reach out to them here at support+forums@ludia.com.