Crashing to stop me getting a legendary


#1

Every time I’m almost getting close to unlocking a legendary it keeps crashing after I get the DNA needed for the last 10 or 20 points. First was the stegosarus for the stegodius, then t rex for the indominus and now the sinoseritops (how ever you spell) I got 140 DNA on a run wish was all I needed this weekend and it crashed again not allowing me to get the DNA. It’s becoming really annoying as I am unable to go back and try again, the game has robbed me of getting a better dinosaur. This really needs to get sorted!!!


#2

Hey Jamie_Knox, I’m sorry to hear that, and I can understand it would be really frustrating to have that happen. Reach out to our support team at support+forums@ludia.com with your support key so they can take a look at your account and see if there were any problems when you were collecting DNA. To prevent this from happening again, make sure that you are on a stable internet connection while playing the game. If you’re having crashing issues, closing any background apps you have running in the background could help.


#3

Already done and quite frankly was no help and was made out to be my faukt. so many times I’ve lost out on getting a legendary so many times due to this prob. Very annoyed as it seems the game is preventing me from getting better. Also a diff subject this is the only game that doesn’t compensate, wether it’s a screw up like mine or for matainance (scheduled or not) etc. Starting to question if I can be bothered to play a game that is all about making money and making the strong stronger with the stupid top 500 tornie players getting a reward