Ludia Forums

Credential conflict?

This started coming up on my screen every time I start the game since a couple of weeks ago.

If I press cancel I just get to play as normal on my account which is connected to Facebook.

If i press comfirm It starts a new game for me for some reason…?

This has never been an sisus before and I have been playing for 2+ years.

How to I get rid of this annoyance?

*never been an issue

Hey Adam_Flodin, could you try logging out of your Facebook account from all the apps on your device, including any browser apps with your Facebook logged in? This should prompt you to re-enter your Facebook information in the game.

If you are still receiving this message after doing that, please email our support team at with your support key and that screenshot.