Unfortunately, I have to go to these guys pretty often, and they always do their very best to make things right. They probably get a ton of flack from a frustrated community when they probably aren’t even that involved in the game development at all. They’re just left with picking up the mess. If any of you guys are reading this, keep doing what you’re doing. You do good at making things right, in a game where wrong things happen way more often than they should.