Ludia Forums

Data deleted

#1

So my game data gets deleted every time i restart the game. My account remains the same even the park is same but the 600mb file that we have to download gets deleted and i have to download it again if i wanna play it. This has happened to me the third time now. And im using an honor holly 3 device. Thanks

#2

Hey Jay_Sharma, if you’re clearing the cache on your device, certain data of the game will have to redownload when you relaunch the game.

However, 600mb does seem really large. Could you please make sure that your game is updated to the latest version? You might need to go into your app store to update the game manually if you have auto-updates toggled off.

If the issue persists, our team can take a closer look if you reach out to them here at support+forums@ludia.com with your support key.

#3