Data missing

Bought the tyrant pass then my previous account was missing,can’t log in to previous account its already level9 ,now hv to start all over again in level 1,data all missing pls help

Hello Lin_Chien_Choy. If you’re unable to reconnect in your in-game settings, you can email our support team at support+forums@ludia.com and they’ll do all they can to help.
Please include your support key if possible. Thanks!