Ludia Forums

Data transfer

I am unable to transfer the data from my old Amazon fire tablet to a new one. There is no support personnel I can talk to. I called the number but no one picks up. I sent numerous emails, but the data is still not transferred. What is going on?

Hannah

Hey there, Gamequeen. Our support team can only be reached through email or the in-game support feature. If you had already contacted our support team, our team will try and get back to you ASAP once they get the chance to review your ticket.

In the meantime, please refrain from updating your current ticket until our team replies, as that can reset your position in their queue.

Thank you for your patience!