Ludia Forums

Did not get a prize


#1

I took part in the VIP tournament last week. I ended up in the highest league at the end of the tournament.

I wonder why I did NOT get any prize.

I wrote the support a notice. But noone reacted so far.


#2

I’m sorry to hear if you didn’t get your prize @Tim77. If you have already reached out to our support team here at support+forums@ludia.com with your support key, our team will try to get back to you asap once they get a chance to see your ticket.


#3

Hi Ned,

thanks for your reply.

Do you know when I can expect a reply from the support team. So far I haven`t got a reply nor a prize. It’s been a week that nothing happened. I think it’s sad when you put so much love and time into the tournament and if your success is out of reach.

Thanks for your help.

Tim

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#4

Hey Tim77, could you send me a message of the email address you used to contact our support team or your support key? I’ll be happy to take a look at this for you. You can send me a message by clicking on my name and selecting the Message icon.


#6

Hi Ned,

As you haven’t answered yet, I’m not sure you got my last message.

Let me just send you my support key again: [Removed Support Key].

As a short reminder: I´m the one who didn`t win a prize in the last VIP-tournament.

Thanks a lot,

Tim

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#7

Hey Tim77, I’ve checked with our team using the support key you gave me earlier, could you confirm that you had emailed them at this address support+forums@ludia.com? If so, please send me a private message on the forum of your email address that was used to contact our team, and I’ll be happy to take another look for you. Thanks!