Ludia Forums

Did not receive item purchased in Thawfest emporium

I just purchased green 3star sheep and didnt receive it. Second issue I’ve had with the emporium. I purchased the sheep to complete a chest key and then use it for a level up. I did get credit for the chest duty but no sheep. I bought 2 blue sheep yesterday for leveling, and 1 green earlier today with no issues. I have screenshots of sheep gone from emporium and of none in my dragon keep. Ultimately all I have is my word that I didnt get my purchase. I even logged out and back in with hopes it would be there. I am out 150 medals and no more green sheep to purchase

I’m sorry to hear that you didn’t receive your sheep, AlphaAva. Could you reach out to our support team here at support+forums@ludia.com so they can assist you? Please include your support key in the email as well, so our team can find you faster. Thanks!

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