Didn’t get my Jurassic Park Builder headstart gift

So yesterday I sent an email with support key for JP builder and my JW alive support key. I got a mail back an hour ago, but when I logged in, I didn’t receive the gift that is supposed to be in my in-game mailbox. I’ve restarted my game and also checked the code. Could somebody help me out, if you need anything like codes, please reply! Thank you

Hey Galleomis, could you send me a private message of your support key and the email you used to contact our team so I can take a look for you?

Thanks!