Didn’t Recive Rare Incubator


So, whenever you level up you usually get a notice for a one time offer on an incubator or etc. Well, I bought one and it was a Rare Incubator for $5. The purchase went through as I checked PayPal and my purchase history on iTunes but I never recieved any of my goods. Please help!


Hey IV6IX, I’m sorry to hear that you didn’t receive the Incubator you purchased in-game, but our team would be glad to assist you with this. Could you please email them here at support+forums@ludia.com with your purchase information and support key?


Here you go. Expect a 1-2 week delay for getting a proper reply though.