Ludia Forums

Didn't get my gems!

i just purchase 200 gems with my phone number and didn’t get them, would like someone to help me with that.

I would send an email with your support key to support at support+forums@ludia.com and let them know.

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Hey OhOhCham, as Fish had suggested, please reach out to our support team. Our team would be more than happy to assist you further with your purchase once they get a chance to review your message.

If you have the purchase receipt from your app store, please include a screenshot of it in your email. It’d really help our team out. Thanks!

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did it, thank you! :ok_woman:

Hi I put £40 on the game and did not receive my gems i got in contact through the app and no one has answered me or gave me my gems

Hopefully support can help you out. It may take a few days for them to reply, so be ready for a wait.