Ludia Forums

Didn't get my gems!

i just purchase 200 gems with my phone number and didn’t get them, would like someone to help me with that.

I would send an email with your support key to support at and let them know.


Hey OhOhCham, as Fish had suggested, please reach out to our support team. Our team would be more than happy to assist you further with your purchase once they get a chance to review your message.

If you have the purchase receipt from your app store, please include a screenshot of it in your email. It’d really help our team out. Thanks!


did it, thank you! :ok_woman:

Hi I put £40 on the game and did not receive my gems i got in contact through the app and no one has answered me or gave me my gems

Hopefully support can help you out. It may take a few days for them to reply, so be ready for a wait.