Ludia Forums

Didn't get the combine DNA..not the first time it happened

#1

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Bug Description: Did a combine and did not get the DNA from the combine but it still burned the DNA

Area is was found in:On my phone.

How do you reproduce the bug:
Step 1- Do a combine, the reward comes. The number appears on the screen. The game freezes up a little, and no number appears in the combine reward spot.
Step 2 - Cry in tears.
(add more if needed)
Step 3- I noticed it doesn’t happen with 10 rewards, when it happens.

How often does it happen:
Not very often. It usually happens when I am doing a long series of combines.

What type of device are you using:Samsung Edge S7

Anything else? (add screenshots or additional information here)
This happens every once in a while. Usually, I grin and bear it. I will frequently save up my DNA, to the level ingredients I think, should get me the next level. I then do a bunch of combines hoping that random number generation will somehow cancel out any bad luck/
This time it happened while I was doing my combines for Erlidominus. After a series of unfortunate 10 rewards, I got a nice shiny 50 number, but no 50 reward. My DNA had been used though. It was really frustrating, since I had gotten a grip of low combines before and of course after.

#2

Hey Whitecat31, I’m sorry to hear that happened while you were fusing DNA. Could you contact our support team here at support+forums@ludia.com with your support key along with the date and time of when this occurred so our team can take a closer look? Thanks!