Ludia Forums

Didn't receive incubator

#1

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Bug Description: crashed

Area is was found in: incubator mission

How do you reproduce the bug:
Step 1- tapped incubator it started to load then crashed
Step 2 - waited for 5 mins still nothing
(add more if needed)

How often does it happen:just this once

What type of device are you using: Android LG artisto

Anything else? (add screenshots or additional information here) was giving 3 incubators only opened 2

#2

Hey JESSIE_HIGHLIKETREE, I’m sorry to hear that happened. It’s still possible that the contents from the Incubator might have been automatically added to your account when your game crashed. However, please feel free to contact our support team here at support+forums@ludia.com with your support key along with the date and time you had opened the Incubator, and our team can take a closer look.