Didn't receive purchase

Made a purchase, funds were withdrawn, the incubator did not receive

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This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

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Bug Description: Made a purchase, funds were withdrawn, the incubator did not receive

Area is was found in:

How do you reproduce the bug:
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What type of device are you using:

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I’m sorry to hear that happened with your purchase, User111. Could I ask you to send an email to our support team at support+forums@ludia.com so our team can better assist you with this?

Please include your support key in the email as well, it’d help our team locate you faster in their system.

Thank you!

For several days now I have not received an answer about the incubator not received and the money spent!
I have all receipts and screenshots!
Please answer me!

I’m sorry to hear that you have not heard back from our team yet, User111.

I’ve sent you a private message here on the forums.

Same thing happened when I bought the stegoceratops incubator about one year ago