Dinoos vanish in sanctuary

Each time my dinoos vanish from sanctuary.nothing is in there anymore. But i cant place dinoos in coz then i get u have 4 in allready.when i go to.my inventory it says u cant use the dinoos coz they are in sanctuary.well they must be inviseble then coz the sanctuary is empty. I cant feed them or play with them and cant do my daily. I complained 3 times withouth any result.relogging does not help either.rewards i also dont get. Anyone else also has this?

I have the same problem. The sanctuary was reset to empty under by eye. My Dino still show a sign of inside the sanctuary, but cannot enter. It just reach level 5 now has to start from scratch.

Hey, Petra_Overgaauw and StormBreaker, could you reach out to our support team here at support+forums@ludia.com with your support key so our team can take a closer look at your accounts? Thanks!