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DNA conversion rate low

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Bug Description: When I use DNA Creation button, only averaging 16 DNA for Rare Creations and 12-13 for Legendary. Looking at Creation Conversion Tables this is nearly 50 percent, what I should be seeing and what other players inc. support team have indicated I should be getting.
This is an average over 300 Create DNA and a variety of Dino’s. Why am I only seeing half rate of other players?

Area is was found in: DNA Creation

How do you reproduce the bug:
Step 1- Use DNA Creation button
Step 2 -
(add more if needed)
Can you resolve issue and refund DNA I have lost ?
How often does it happen: Always - 90 to 95 percent of time only get 10’s and 20’s. Often get 4-5 10’s in a row - too often to be a coincidence !

What type of device are you using: Android

Anything else? (add screenshots or additional information here)

1 Like

Just evolved Monostegotops, averaged 12 DNA per Create, half of expected average - as per Conversion Table.

Got 5 X 10 DNA twice, odds of that are incredibly high.

Basically I should have had enough DNA to evolve it to level 19, I got to level 16.

Why am I seeing around half of average DNA conversion rate??? Please explain.