Ludia Forums

DNA not collected

#1

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Bug Description: DNA not collected on time last night while new requests still collectable and active. Last week I have 3 uncollected. Appears and disappears at sign in

Area is was found in: alliance DNA donation

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen: several times a week

What type of device are you using Samsung j7 refine

Anything else? (add screenshots or additional information here)

#2

Hey Kaxiward, once you send out a DNA request, you’ll need to wait for your request to get completed/timed out before you can collect the DNA donation from your Alliance members.

However, if you’re having trouble collecting the DNA, force closing and restarting your game should fix this. If you’re still having issues after restarting, do not hesitate to contact our support team here at support+forums@ludia.com with your support key.

#3

That doesn’t work I have multiple requests uncollected