So a week back i complained to Tapjoy about not receiving the correct runes for the tapjoy offer "Complete Village 3 in Coin Master! ", they acknowledged this and told me that they had rewarded me the correct amount of runes, however, i didn’t receive those somehow, i was instructed to go to the Ludia support directly and was recognised by the team, but there has been a bit of confusion.
you see the correct amount of runes i should have gotten would be 5376 runes since it was 2x, the tapjoy rewarded section didn’t recognise this and instead awarded me 2688 runes. now I’m missing 2688 runes and I contacted Ludia directly per instructed by the Tapjoy team and this is what i got in response.
"Upon closer inspection into your account, we can see that you did receive 2688 Runes on your account from Tapjoy on March 19, 2019 for that particular offer.
As a result, no further assistance will be provided as everything seems to be in order."
Clearly, the Ludia team was not very patient as they didn’t even allow me the right to respond to their fault by saying “no further assistance will be provided”, but they even recognised the problem themsleves. I WAS REWARDED 2688 RUNES, which is the wrong amount I should have gotten double that and Ludia seems a little rude in this response, recognised the problem that i “got 2688 runes” couldn’t be bothered to check what the Tapjoy team has said even tho i provided a ref number and i still have not gotten the right amount of runes.
Come on Ludia, please tell me you read through everything and at least try to understand the problem, at the moment you guys STILL owe that amount of runes and this is quite annoying that it is still going on.