Ludia Forums

Donated DNA doesn't match

#1

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Bug Description: it lists dna over the total amount but when I collect it’s not the same number. It’s way less.

Area is was found in: alliance

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen: 2-3 times per week

What type of device are you using: Nexus 6P

Screenshot_20190106-231200|281x500

Anything else? (add screenshots or additional information here)

#2

#3

Hey Natasha, that is really weird. However, there is an issue with some of the information that is being displayed in the Alliance chat, and our team is still looking into it at the moment. Next time, before you collect your DNA from the Alliance chat, could you try rebooting your game and then see if the number of DNA received changes? If the DNA you receive still does not match up to the one shown in the Alliance chat after restarting, reach out to our support team here at support+forums@ludia.com with your support key and those screenshots so our team can take a closer look.