Download blocked

At the beginning of the game, when I open the app the download is blocked at 16/24. I reinstall JW but that not change anything. Can I have any solutions…?
(sorry if i made some mistakes, i’m french ^^)

Hey there, @Sasha_Mlp, I’m sorry to hear that you’re getting stuck loading the game but our support team would be more than happy to help get you back in! Send them an e-mail at, and if you can remember to include your support key you’d really be speeding up the process. Merci!