Ludia Forums

Download problem!

#1

I did won all one group of level and every time stuck when I won the next. Not download and not got reward! Nothing. Please fix it!

#2

Hey Francisco_Barreto, sadly, I’m not really sure what problems you might be having. However, if you didn’t get a reward for finishing a boss battle, could you reach out to our support team here at support+forums@ludia.com with your support key so our team can take a closer look at your account and assist you? If you’re having some issues with the loading of the game, please make sure that you’re connected to a stable internet connection before launching the game, disconnecting and reconnecting to your internet connection or rebooting your device should help.