Ludia Forums

Drone freeze issue

#1

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Bug Description:

Area is was found in:
Darting
How do you reproduce the bug:
Step 1- Happens during darting
Step 2 -
(add more if needed)

How often does it happen:1 in 3

What type of device are you using:Galaxy S9+
Latest Android Pie

Anything else? (add screenshots or additional information here)

#2

I’m sorry to hear that this is happening while you’re trying to collect DNA @Fatal1ty_v2, and I imagine it’s frustrating. There are some troubleshooting steps here on our FAQ that could help with freezing issues: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&l=en

If you’re still having problems after trying those steps, could you contact our support team here at support+forums@ludia.com with your support key so our team can take a closer look? Thanks!