Ludia Forums

End of season Bug

Я тоже не смог забрать свою награду :frowning:

I also ended season twice and lost my count. Hopefully this will be fixed soon

Translated from Russian

I also could not pick up my reward

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The end of season button finally showed up for me a couple of moments ago and the rewards didn’t seem to be correct (or maybe i misunderstood the post about th arena changes), but as far as i’m aware anyone in the top 200 was supposed to get the Crystal 3 reward (rather than the reward for the tier they ended up in) yet i got the crystal 1 rewards instead (which was the tier i ended up in)

So with the new season not starting until Thursday, that’s two full days where we can’t complete any arena duties for chest keys? This added to the autocomplete not counting towards several of the battle conquest duties frankly sucks. Any chance we can get bonus energy to compensate?

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It now says under maintenance, hopefully I get my trophies back, I went all the way down to woods 2 :flushed::sweat_smile:

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Hey there everyone! Just to keep you all in the loop, there was an issue that occurred with the End of Season 17 and the Arena is now under maintenance. Our team is looking into the issue. The start of Season 18 that is currently still scheduled for Thursday May 21st at 12:00 PM E.T.
We will be in touch about the progression of the investigation of this issue and hope to have a solution soon!
Thanks for having reached out to us on this thread!

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Same here.

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Well, that’s my question about the arena these 3 days. When will it be back? I really hope the maintainance will be done soon because it’s Thursday soon (I’m in Vietnam so tomorrow will be Friday) and I need to collect my rewards too.
Thank you.

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I see that it’s back, but I was forced to do yet another “End Season” (so, three times total) to get it “Find Opponent”… went down to 588 Trophies from over 4700. This will be a fun season.

@Ned, is there any answer from the team about why this has happened? Going down to about 12% of the trophies that I ended the last season with?

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I’m sorry that happened, Brynhilde. Please reach out to our support team here at support+forums@ludia.com with your support key so our team can try to make this right for you.

Thanks!

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Hi Ned, thank you for your response. I did in fact contact them Tuesday, haven’t heard back since. So just a matter of patiently waiting, though since there’s a lot of people on the forums that are having this issue, I was wondering if there was more information.

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Yeah, I’m afraid to hit end season for the 3rd time. The first 2 times managed to knock me down to Wood 3. Ending it again could know me down to nothing.

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I don’t think we have much choice, Cinnamon. I had to press the end season button for the third time in order to get to the “Find Opponent” button. I’m in Wood now as well.

I warned my clan to leave it alone until they were done maintenance on the arena, and since that is done, she ended her season and it functioned as normal (appropriate deduction of trophies, Find Opponent button). So something fruity happened in the loops.

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Great… I need to start waiting a day before ending my seasons from now on. This is not the first time something crazy has happened with the trophies. UG.

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Well, I’d say probably leave it an hour or so next time, since I don’t think shutting the arena down for a few days is going to be a regular occurrence. :slight_smile:

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I just did the 3rd end season, it knocked me down to wood 2, but I still can’t find opponent, and my emporium did not resent. I love this game but it’s a hot mess. …
Well, now it says come back in 51 mins… so let’s see what happens then.

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New season starts then, so I’m thinking that the Emporium will refresh then as well.

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I hate feeling like I have to start at the beginning … UG.

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Same here I’m back to wood 2 seems like most people are in the same situation, the last time they had this problem they said they were unable to do anything and to just make my way back to the top :confused:

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