Ludia Forums

Error 10029 cannot login

I cannot login for 2days now
I try turn off/turn on my iphone didnt work
I try uninstall and reinstall doesnt work
I already updated my iphone version
I also updated my facebook to latest version still didnt work
I try use wifi and mobile data no difference still didnt work

how can i do now ?

I’m sorry to hear that, Kevin_Han. Please reach out to our support team here at support+forums@ludia.com. Our team will be sure to try their best in helping you get back into the game ASAP.

Hi Ned this issue just suddenly happened on me.
I tried log out my app store but still didn’t work.
Don’t know what’s happened.
I normally use Facebook to login JWA game. At this stage I don’t know how to do. Need help

thanks ned i will email them

Hi Ned I have emailed about 4 times and haven’t received any help whatsoever. It’s very disheartening to not be able to log into the game when I have spent a lot of time and money being VIP for the game for support to ignore me.

Hey Sabrina_Mann, could you send me a private message of the email you used to contact our support team so I can take a look for you? Thanks!