Ludia Forums

Error 10029 Issue

#1

Since last night, I’ve had this problem. Whenever I open the app, it opens like it’s the first time I’ve downloaded it and gives me account creation/login options. When I try to sign in using my Google Play account, the game thinks about it for a while, then spits out this error:

Screenshot_20180802-190217
Screenshot_20180802-190217.jpg1440×2560 642 KB

I have uninstalled/reinstalled the app, restarted my device, removed/added the Google account my login is attached to, rolled back/updated Google Play store, done pretty much everything I can find on Google that might have fixed it, short of a full factory reset. Nothing has worked. Of course I emailed Ludia support, but there’s no telling how long it’ll take them to get to my ticket, and I didn’t include my support key so who knows if they can even help? As it is, I can’t get to my support key because it can’t authenticate my account, which is required for the app to display the key.

Anyone else with this issue? Anyone who can suggest something I haven’t tried? I’m at the end of my rope, looking at 10 levels, 80 dinos, countless hours, and about $70 going down the drain if I can’t get my account back.

#2

Hey Unicornodon, make sure that you’re on a stable internet connection before launching the game, and if you have another device that is connected to the same Google Play store account, try signing out of that device and see if it helps. If you’re still having issues, our support team will try to get back to you soon.

#3

Hi Ned,

I’ve tried the above suggestions, and I think I figured out the root of the login issue. The account that my Google Play is based in has not been syncing correctly. I’ve been working on fixing it for about a day now, but I think when I do, the login problem will resolve. If not, I’ll keep the support team posted.

Thanks again.

#4

Has this been resolved because I am experiencing the same issue on my galaxy s8 and I tried all things the poster did.

#5

Hey Twoie, could you try changing the time zone setting on your device to either New York or Toronto and then reboot your game and see if that helps with the issue? If you had recently travelled to a place with a different time zone, try changing it to the time zone of the area you had visited as well. If you’re still having issues after trying those steps, please feel free to contact our support team here at support+forums@ludia.com, so our team could try and assist you further.

#6

I am having this exact problem too. I have contacted support.

#7

I did try adjusting the time zone and this didn’t work for me :frowning: