Ludia Forums

Error code


Every time i try to play the game i get the error code 10044 and the app tells me iv been disconnected. Didnt have this problem until the newest update.


Hi, I’m sorry to hear you are having so much difficulty playing our game. Our support team would be glad to help look into this for you, but in order to take a closer look at your account please send us an email at If you can include your support key in the email, this will help us find your account faster. Thanks!


I cant access the screen where the support key is shown. It pops up with the error immediately after the opening screen