Ludia Forums

Error code


#1

Every time i try to play the game i get the error code 10044 and the app tells me iv been disconnected. Didnt have this problem until the newest update.


#2

Hi, I’m sorry to hear you are having so much difficulty playing our game. Our support team would be glad to help look into this for you, but in order to take a closer look at your account please send us an email at support+alive@ludia.com. If you can include your support key in the email, this will help us find your account faster. Thanks!


#3

I cant access the screen where the support key is shown. It pops up with the error immediately after the opening screen