Ludia Forums

Error connecting to game servers

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: Does not connect to servers

Area is was found in:When you log in to the game, namely when loading

How do you reproduce the bug:
Step 1- Start the game
Step 2 - Attempt to log in to the game using Facebook or Google play
(add more if needed)

How often does it happen: Every time you try to log in to the game

What type of device are you using: Xiaomi Redmi 6A

Anything else? (add screenshots or additional information here)

This error appears: Unable to connect to the server, please help.

Hey Maks_Mir, if this is still happening, could you try re-adding your Facebook/Google Play account information on your device?

This should prompt you to enter your login information again when you reconnect through the in-game menu. You might need to log out of your Facebook and Google Play accounts directly from your device as well.

If you need further assistance with your account, please contact our support team at Thanks!