Ludia Forums

Error Log In with Google Play Account

#1

Dear All,
Could you help me please. I can not log in the game with my gmail on google play.
It always appear message: " Disconnected: An error occurred and you have been disconnected. Please try to reconnect. Error Code: 31"
Please let me have some solutions.
Thank you.

#2

Hey there, @Bee_Master, I’m sorry to hear that you’ve been having difficulty entering and playing the game. Although I’m not entirely sure what might be causing this issue, our support team would be glad to help you troubleshoot it! Reach out to them at support+forums@ludia.com, including your support key so they can find you more quickly in their system. Thanks!