Ludia Forums

Error with my user

#1

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Bug Description: I have problems with my user and avatar. When some alliance invite me the game says that doesn’t find my user. Some friends say that see my user as ‘Guest’ and not with my real name. Also the avatar changes everytime I change it and goes from the T-Rex that i choose to velociraptor

Area is was found in: everywhere

How do you reproduce the bug:
Step 1 - some alliance invite me and don’t find my user
Step 2 -
(add more if needed)

How often does it happen: since two weeks more or less

What type of device are you using: iPhone XS

Anything else? (add screenshots or additional information here)

Usuario_1

Thanks for your help

#2

Hey iroteta, it’s possible for your in-game name to appear as “Guest” if your name is being reviewed by our staff. However, I’m not really sure why the picture you had chosen would be changing on its own. Our team could take a closer look at this, if you reached out to our support team here at support+forums@ludia.com with your support key.

#3

I sent an email to support+forums@ludia.com explaining my problem.

What do you mean with my name is being reviewed by your staff? Have i done something incorrect?

Thanks in advance