Ludia Forums

Facebook log in connection

During the last two days I have experienced a bug when I try to log in to the game by Facebook. Sometimes is impossible to log in because there is a message saying “there are storms, impossible to connect”. If I enter as a guest there is no problem but as a guest I don’t have all my process saved.

There is only one method to log in via Facebook: uninstalling and reinstalling the game, enter as a guest, and then close the guest session and enter with Facebook by writing the mail and the password. As you can imagine, this is so annoying because today I had uninstalled and installed the game 3 times.

Hello Victor_Riba,

Welcome to the forums! I’m sorry to hear about this, that does sound troublesome.

Our FAQ has troubleshooting steps that might help:

If the problem persists, our support team will be happy to assist you with this. You can reach out to our team at If you have your support key available, please remember to include it along with your device information as it will help with the investigation. Thank you.

with today’s update I’m having a similar issue but the terrible terrors got lost when logging in as guest and facebook. As soon as it starts the download it pops up. I uninstalled and reinstalled the game which usually fixes the issue, but didn’t fix this time