Help Help! Someone hacked my FB account whcih I used to sign up for JWTG. I recovered it, but they set two factor authentication on it, so I can’t log in to the game!! i submitted ID forms to facebook but no response.
I am somewhat concerned that I won’t be able to recover the facebook account. Is there a way then to recover my game account, without losing my considerable progress over the last 2 years?
Thanks!
Hi there wgrc1971! I recommend contacting our team directly at support+forums@ludia.com so they can see what can be done. Thank you!
Thank you. I will reach out to them!!!
That is no bueno (“not good” don’t want the moderators to have to translate).
Yep not happy… 
So much progress in the game. (Not to mention losing the FB account). And reading online, FB has not been particularly helpful for those with this predicament)
I am really hoping Ludia can switch my game to a direct login without a loss of two years effort!!
As long as you have your support key, they can help you.
That’s good! I’ve submitted and I have the Support Key so that’s good news! Especially since from what I read about the facebook issue, it may never come back (many people who have this happen never get ay support from Facebook on it…)
I got my Facebook account back. If this happens to you just keep trying Facebook’s forms. They eventually responded!
If they hadn’t I did talk to Ludia, and via that support key they would have been able restore my game to a different account! Good to know!