Failed to receive purchased goods

Few days ago as I lvled up, purchased the ‘1time offer’ however game froze while loading it up, hence I never received it at all, payment however has been taken.
Tried to contact support via email, or even privately message some support stuff, without luck.
So hopefully, making it public will bring bit more attention

Hey Schnidi, I’m sorry to hear that you were having some issues receiving the one time offer you purchased in the game. If you had already contacted our support team, our team would be happy to assist you once they get a chance to see your message.