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First Incubator after the Raid Incubator glitches

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Bug Description:
The first small incubator after winning two raids against a boss always hangs at the starry background and requires a game restart
Area is was found in:
How do you reproduce the bug:
Step 1- beat raid boss and collect the special incubator
Step 2 - beat raid boss a second time
(add more if needed)

How often does it happen:
Every time so far for me; haven’t beaten Mortem Rex yet but it happened with Smilo and Sino
What type of device are you using:
iphone XR
Anything else? (add screenshots or additional information here)
I do get the rewards when I restart, and the second incubator loads fine on all successful subsequent raids.

This has happened to at least one alliance mate, so I don’t think it’s just me

Hello, RCRiv. That does seem inconvenient if you have to restart the game just to get the reward. If you haven’t already, please reach out and provide your support key to our support team at so they can have a closer look at this. Thank you!

Since it’s happened to other people, I don’t think it’s on my end. Just something for your team to keep an eye out for.