This is something you’re going to want to contact support about. It’s going to need a closer look at your personal account. Either contact them through in-game channels or email them at firstname.lastname@example.org.
Good luck, I hope it gets resolved quickly
It came back.
I’m glad to hear that it was fixed, KyriaDrakkina. If you’re having issues again, please do not hesitate to contact our support team with your support key, through the email address provided by Mysterious.