Ludia Forums

Franz unmatchington

Hi, at some point i got a notification that Franz was about to unmatch me, but I dont think I ever matched with him (I wanted to though :stuck_out_tongue::speak_no_evil:) At some point I matched with someone (no idea who) but never got the chance to chat with him.

Hey Sunny, could you email your support key over to our team at so they can take a look at your account? Thanks!

I got a notification that jasmin will unmatch with me soon but she’s been offline for a while now. How do I stop them from unmatching with me?

They won’t unmatch with you, it’s a bug. In the case that they do you can always match with them again and resume the story where tou left off. Useful too if you intentionally unmatch with a character then change your mind later.


@Tisha_1, our team is working on a fix for this issue as well. :slight_smile:

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I dont have support key, sorry :speak_no_evil:

Hey Sunny, if you tap on your in-game profile icon on the top left corner, it’ll take you to your profile menu. From there, please tap the “gear” icon and you’ll see your support key at the bottom right corner of the screen.