Ludia Forums

Free Epic incubator with subscription

I became a monthly member and my free epic incubator always says collect. But when I try to collect it tells me the product is currently not available. But as soon as I exit it tells me to collect it again. Wondering why I’m not receiving it. Thanks

Did you receive it once, if you did it’s a glitch. If you didn’t collect once ask for support

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Hey Tenboomer, the Epic incubator is a one-time offer for the initial subscription, if you had already collected it in the past, it might be a visual error showing the collect button.

However, if this is your first time subscribing as a VIP member, please reach out to our support team here at support+forums@ludia.com with your support key, our team would be happy to assist you further with this.

Thanks!