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Free incubator won't open

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Bug Description: When trying to open the free incubator, the screen briefly switched to the GPS sign, then flashes back to the store where the free incubator is. No matter what I do, it won’t open. Help!

Area is was found in:The store

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen:every time I try to open the incubator.

What type of device are you using:Android Samsung Galaxy S.

Anything else? (add screenshots or additional information here)

Restart your app. You should see the contents of the free incubator as missed rewards when you relaunch the game

I’ve been in and out so many times it’s ridiculous. All the other incubators will open, but that one still won’t. Everything else in game works fine, except for that.