Free packs?

Hello! New player here.
I’ve read that every six hours you can get a free pack,but I haven’t found it. Is it true or not?
Also,I’m confused because I’ve won a pack among other stuff but it’s not among my dinosaurs,I have to watch a video to obtain it,and I find it unfair.
Thank You!

The free packs are in the bottom left corner of the screen, next to the “Battle” button. They renew every 6 hours and do not require watching a video.

The “packs” that you get for watching videos renew every 24 hours; they’re available via a building southeast of the lagoon. And they’re not packs; they’re “tickets” for a chance at certain random prize (DNA, money, food, etc.).