Freeze after strike event victory


#1

Just completed, the strike event fierce creatures, and of course the game freezes up and I didn’t get the incubator. I shut the game off and restarted, but no incubator. Obviously this is disappointing and I wonder if there is some way to fix this issue.


#2

Hey Poselee, it’s possible that the contents from the Incubator were already added to your account automatically, but reach out to our support team at support+forums@ludia.com with your support key, and they might be able to see if you were credited. If you’re having freezing issues, freeing up some memory on your device by closing unused background apps could help.


#3