Freezing app

I am always loosing point on J W Alive because of the app keeps freezing, it’s always updated and connected on Wi-fi, but its just keep freezing or when I am battling sometimes I am battling by myself, or waiting for opponent about one minute or pick your move for a minute, it’s getting at the point where I thinking of deleting the app. I am loosing battles like nothing.

Hey there, @Ceril_Dounbouya, I’m sorry to hear that you’re having difficulty connecting to battles. Is your device possibly jumping from WiFi to Data? This has been known to cause connectivity issues. We also recommend that you keep some internal memory freed up. If this persists, however, our support team would be glad to take a closer look at things on our end and provide additional troubleshooting if necessary. Reach out to them at support+forums@ludia.com, including your support key so that they can find you faster in our system. Thanks, and I hope this helps!