Freezing


#1

Hi, I absolutely love the game, can’t get enough! However, there is one thing really putting me off and that is the constant freezing within the game. It freezes in battle causing me to lose majority of battles that I may have won if I had the chance to defend properly. It freezes whilst I’m evolving or browsing current collected dinosaurs and freezes whilst out searching and visiting supply drops. My biggest issue is the battles and I have very nearly deleted the game entirely because of this. The freezing isn’t internet related because it continues to do so in 4G too. When will these glitches/bugs be fixed so we can all enjoy a smooth gaming experience??
Regards


#2

Hey Lisa_Villeneuve, I’m happy that you are enjoying the game, though I am sorry to hear about the freezing issues you are experiencing. To run the game smoothly, I recommend that your device have at least 2GB of internal memory. If your device has less than 1.5GB of RAM, it’s helpful if you could close all other apps while playing the game.

You can find more on device compatibility on our FAQ:
Android
https://ludia.helpshift.com/a/jurassic-world-the-game/?s=device-compatibility&f=android&p=al
Apple
https://ludia.helpshift.com/a/jurassic-world-the-game/?s=device-compatibility&f=apple&p=all

Also, if you’re already on a strong connection, you can try toggling your data off and on again to try and stabilize your connection.

If you are still having issues, please feel free to contact our support team here support+forums@ludia.com, with your support key included in the email.


#3

Same issue here.
So very frustrating…:pensive:


#4


I have the iPhone 6s with 64gb memory (53gb remaining) does this explain why it keeps freezing ???