Ludia Forums

Friendly challenge aint working since i changed my cellphone for a s9+

#1

Aint working it ask me you have to be connected to googleplay… and when i click connect or ok it not doing anything sometime it froze and i gotta restsrt the appa… i dont understand cuz in already online in googplay i saw it going online when i start the game and in the option it said log out under the googleplay setting so im online for sure… plz help im missing a lot of trex dna right now and i hope u could find a way to refund me what i missed cuz im very commited to the game and invested alots too… ty ludia .

#2

#3

Hey there, @David_Olivier, I’m really not sure what could be caushing this issue but our support team would be glad to take a closer look! Reach out to them at support+forums@ludia.com, including your support key so that they can find you in their system more quickly. They’ll get you back to collecting DNA as soon as possible!