Ludia Forums

Frozen game

#1

Hi, every time I log into my game it freezes and doesn’t let me play. I’m on level 75 so this is kind of annoying. Can anybody help? I have tried deleting and 're downloading the have but nothing helps. Game is still running but it won’t let me play!!

#2

Hey Paul_Cubbin, our support team would be happy to try and assist you further with this. Could you contact them here at support+forums@ludia.com with your support key included in the email? Thanks!

#3

Thanks, any idea how long this will take to be fixed or even get a reply?

Kind Regards

#4

Sadly, I don’t have access to our support team’s procedures. However, I’m sure they’ll try to get back to you ASAP once they get a chance to review your ticket.

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