Ludia Forums

Frozen game


Hi, every time I log into my game it freezes and doesn’t let me play. I’m on level 75 so this is kind of annoying. Can anybody help? I have tried deleting and 're downloading the have but nothing helps. Game is still running but it won’t let me play!!


Hey Paul_Cubbin, our support team would be happy to try and assist you further with this. Could you contact them here at with your support key included in the email? Thanks!


Thanks, any idea how long this will take to be fixed or even get a reply?

Kind Regards


Sadly, I don’t have access to our support team’s procedures. However, I’m sure they’ll try to get back to you ASAP once they get a chance to review your ticket.

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