Fusing dna disappeared


Fusing up my stegodause legendary I went from 150 to 10, how can I prove it to the support team?


this situation happens when a user have two accounts and switch between them. The lowest account appears with the dna that you have on the higher lvl, but that is a fake dna, and so when yo do the dna fussing the system discount it.


OK but I don’t have 2 accounts lol