Game bugs out and blocks further progress

My gf recently downloaded this game and every time she tries to play it the game forces her to choose to buy 4 Star dragon for 400 runes.
It looks like this


Sge cant do anything and redownloading the game ends with the same bug again and again

Hey Krasuus, could you ask your gf to contact our support team at support+forums@ludia.com so that they can take a closer look at her account? If she could include the support key from the bottom of the loading screen, in the email, it’d be really helpful. Thanks!