Ludia Forums

Game constantly logging out Google Play Account

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Bug Description:
Whenever I boot up the game, it requires me to log into my Google Play account.
Then, when I try to play PVP/Online battles (through Mobile Data or WiFi), it also requires me to log into my Google Play account, despite already being logged in.
Additionally, the game sometimes requires me to log into my Google Play account on the main map.
It also requires me to log in whenever I exit, but still have the game running in the background.
These constant re-logs cause the game to freeze, and I am unable to play any online battles.

Area is was found in:
Most aspects of the game

How do you reproduce the bug:
Step 1- Open the app
Step 2 - Try to battle
Step 3 - Try to minimise the game
Step 4 - Leave the game running

How often does it happen:
All the time

What type of device are you using:
MOTOROLA || moto g⁷ power

Hey there, Alijar. Does this happen with any other apps as well?

If you reach out to our support team at support+forums@ludia.com, our team might be able to provide some troubleshooting steps for you. Please remember to include your support key in the email as well.

Thanks!