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Game crashes when trying to use ar

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Bug Description: the title says it all

Area is was found in:augmented reality

How do you reproduce the bug:
Step 1- pick a random dino from the collectiom tab
Step 2 - select AR
(add more if needed)

How often does it happen:everyrime

What type of device are you using:smasung galaxy tab(2019)

Anything else?

the screen looks like this for over 2 minutes (add screenshots or additional information here)

Someone please answer why this happened

Hey there dan1209. I’m quite sorry to hear you’re having this issue. Would you mind contacting our team at support+forums@ludia.com with your support key so they can investigate? Thanks!