Ludia Forums

Game Crashes While Tapping On A Creature In My Collection

#1

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Bug Description: Game Crashes While Tapping On A Creature In My Collection To View

Area is was found in: This happens on WiFi and on Data.

How do you reproduce the bug:
Step 1- Try to view a creature.
Step 2 - If the game is laggy, this will probably happen (laggy quite frequently)
Step 3 - the creature does not show up, it crashes with the blue background and an orb where the creature should be. various creatures.

How often does it happen: Numerous times throughout the day.

What type of device are you using: iPhone

#2

I’m sorry to hear that your game is crashing, @Phil. Could you try some of the troubleshooting from our FAQ here and see if it helps with your issue: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&l=en
If you’re still having problems after trying those steps, contact our support team here at support+forums@ludia.com with your support key and device information so our team can investigate further.

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#3

Thank you for the response @ned the issue seems to have resolved itself. It must’ve been just lag from the initial update.

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#4

I’m glad to hear that your issue was fixed, @Phil!

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